These are some common questions asked by our customers. If you don't find your particular question listed here, please contact our customer care department.
Yes , I is always the alarm owners responsibility to property test their system with our central station. It is a good idea to test your system at lease once a month. To test your system please do the following:
Yes, during our normal business hours we would be happy to help you change the user codes in your system. Contact our customer care department Monday thru Friday 8:30am to 5:30pm.
If you have triggered your alarm my mistake enter your code to disarm the system. Our central station should be contacting you to verify the alarm. Please give the operator your passcode when requested. If you do not receive a call with-in 60 seconds or if you have have triggered you "Panic" button. Please contact our central station at 305-238-0800 and request to cancel the police.
It is our standard procedures not to verify panic alarms.
It is also our standard procedure to contact the premises two times, once when the alarm is first received and once after the authorities have been contacted.
FC means failure to communicate, your alarm system is having trouble contacting our central station. Some of the common causes may be any of the following:
The first thing you need to do is test your alarm with our central station. Once a successful test is completed the FC should disappear. If the FC remains, contact our service department, a service call may be required to solve the problem.
You may contact our customer care department during our normal business hours, we will be happy to enter the codes for you. You may also download your user manual any time from User manuals on line and add the codes yourself.
Stay = Normal exit doors are set with exit and entry delays and motion detectors are bypassed
Away = Normal exit doors are set with exit and entry delays and motion detectors are active
Instant = Normal exit doors are set with exit delay only. No entry delay, they will become instant. The motion detectors are bypassed. (normally used at bedtime)
Probably the most common problem people experience with Ademco systems. If your alarm was triggered you must enter your "code + OFF(1)" 2 times to clear the alarm from the display. Once this is done the alarm should set.
On Ademco systems Your Code + OFF(1) = Reset
At Aressco our normal hours of operation are Monday thru Friday 8:30am to 5:30pm. If you require emergency service after these hours call 305-251-1900 and follow the instructions. Emergency service is provided to our active customers only.
For monitoring issues you may always reach our 24 hour central station at 305-238-0800